Uber scraps phone-ordering feature in NY, Florida after just six months

Uber is killing the old-school tool it introduced to help older New Yorkers get food delivery during the COVID-19 pandemic.

Just six months after introducing the 1-833-USE-UBER hotline — which allows tech-averse users to book rides from Uber’s platforms — the service is being discontinued at the end of this year, The Post has learned.

It turns out that not even the coronavirus has been able to get people to pick up the phone anymore, with the number of people using the service in New York, Florida and Arizona declining over the past few months. The hotline currently receives just a few hundred calls each month.

“After thoughtful consideration, we’ve made the decision to stop the 1-833-USE-UBER pilot program we launched earlier this year starting January 1,” Uber spokesperson Harry Hartfield said.

The company had initially billed the service as a tool for older customers to access delivery safely “through the warmth of a live conversation.”

Users were able to call the number and tell an Uber worker what kind of food they wanted, and then receive a list of restaurants in their area that met the criteria.

Users will still be able to call in orders up through New Years Eve, with the service officially shutting down Jan. 1.

All countries
138,807,528
Total confirmed cases
Updated on April 14, 2021 11:38 pm
Italy
3,809,193
Total confirmed cases
Updated on April 14, 2021 11:38 pm
Spain
3,387,022
Total confirmed cases
Updated on April 14, 2021 11:38 pm
Iran
2,143,794
Total confirmed cases
Updated on April 14, 2021 11:38 pm
Germany
3,064,382
Total confirmed cases
Updated on April 14, 2021 11:38 pm

Latest Updates

Without Backpackers to Pick Them, Crops Rot by the Ton in Australia

SHEPPARTON, Australia — Peter Hall ran a hand over the Gala apples sitting in a wooden crate on his orchard in southeastern Australia, lamenting...

U.S. Will Have Enough COVID-19 Vaccines for All Adults by End of May, Biden Says

You have reached your limit of 4 free articles. Get unlimited access to TIME.com.99¢ for the first month Subscribe Now You have...

Biden Vows Enough Vaccine ‘for Every Adult American’ by End of May

But Johnson & Johnson and its partners fell behind in their manufacturing. The company was supposed to deliver its first 37 million doses by...

Popular Articles

Without Backpackers to Pick Them, Crops Rot by the Ton in Australia

SHEPPARTON, Australia — Peter Hall ran a hand over the Gala apples sitting in a wooden crate on his orchard in southeastern Australia, lamenting...

U.S. Will Have Enough COVID-19 Vaccines for All Adults by End of May, Biden Says

You have reached your limit of 4 free articles. Get unlimited access to TIME.com.99¢ for the first month Subscribe Now You have...

Biden Vows Enough Vaccine ‘for Every Adult American’ by End of May

But Johnson & Johnson and its partners fell behind in their manufacturing. The company was supposed to deliver its first 37 million doses by...

Twitch gamer Sodapoppin quits fake GTA jobs because they’re too hard

Sometimes being a fake fast-food restaurant manager can be as taxing as being a real one. This is especially true when you also have pretend...

Sarkozy says could take corruption appeal to European human rights court

France's former president Nicolas Sarkozy said Tuesday that he might consider taking his appeal against a corruption conviction to the European Court of...

Where Biden’s Foreign Policy Is Taking the U.S.

One day before the administration announced its decision on Saudi Arabia, Biden gave the first major indication of his presidency that he would be...

Interviews